I'm a technical writer with more than 20 years of experience in the software industry. I've worked as a customer support analyst, programmer, trainer, and team leader. I've always gravitated toward creating documentation, even when that wasn't my primary responsibility. I enjoy gathering technical information from various sources and explaining it in a way that people can understand.
I have a master's degree in UX design with a focus on information design. I earned a UX certificate with an interaction design specialty from the Nielson Norman Group. My educational background has helped instill a customer-focused approach to the work that I do.
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